Tender for Maharashtra State Electricity Distribution Company Limited - NTID 24928993
Maharashtra State Electricity Distribution Company Limited
Multi city, Maharashtra, India
NTID 24928993
- Opening Date : Tue 29th June, 2021
- Closing Date : Fri 24th September, 2021
- ₹ 1486300000.00
- NTID 24928993
Providing Customer Care Services And Establishment Of Consumer Facilitation Centers (cfc) At All O&m Divisions Of Msedcl Brief Scope Of Work: 1. Establishment & Operation Of Cloud-based Call Center With Seating Arrangement Of Call Center Agents At 4 Locations Each One At Bidder S Premises At Msedcl Regional Headquarter Including Services Through Various Channels Such As Inbound Calls, Outbound Calls, E-mail, Social Media, Chat-bot, Missed Call, Etc. For The Period Of 5 Years. 2. Establishment & Operation Of 134 No. Of Consumer Facilitation Centers At Msedcl Division Offices For The Period Of 5 Years. 3. Providing Missed Call Services For Consumer Complaints. 4. Providing A Chat-bot Solution For Various Online Consumer Services And Its Integration With Msedcl Website And Mobile App And Handling Chat-bot Operations With Agent Support. 5. Provision Of Toll-free Numbers & Pri Lines Through A Dot Approved Network Service Provider.
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