Providing Customer Care Services And Establishment Of Consumer Facilitation Centers (cfc) At All O&m Divisions Of Msedcl Brief Scope Of Work: 1. Establishment & Operation Of Cloud-based Call Center With Seating Arrangement Of Call Center Agents At 4 Locations Each One At Bidder S Premises At Msedcl Regional Headquarter Including Services Through Various Channels Such As Inbound Calls, Outbound Calls, E-mail, Social Media, Chat-bot, Missed Call, Etc. For The Period Of 5 Years. 2. Establishment & Operation Of 134 No. Of Consumer Facilitation Centers At Msedcl Division Offices For The Period Of 5 Years. 3. Providing Missed Call Services For Consumer Complaints. 4. Providing A Chat-bot Solution For Various Online Consumer Services And Its Integration With Msedcl Website And Mobile App And Handling Chat-bot Operations With Agent Support. 5. Provision Of Toll-free Numbers & Pri Lines Through A Dot Approved Network Service Provider.

Tendering Authority: Maharashtra State Electricity Distribution Company Limited

India, Maharashtra, Multi city



Last Date For Submission

24 Sep, 2021

Closing Date

24 Sep, 2021

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NTID: 24928993
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